Frequently Asked Questions

Online Orders

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Ingredients & Sourcing

You can find a list of gluten-free products here. Nonetheless, please be aware that a significant number of our products are derived from raw materials that inherently contain gluten (e.g., wheat, barley, etc.). Hence, depending on the intensity of your allergy, it might be crucial to acknowledge that we do not operate as a gluten-free establishment. As a standard practice, ensure to consult your healthcare provider before commencing any new supplement regimen and thoroughly examine all product labels.

As a brand, Biogenique products are not primarily designed exclusively for vegans. However, we do provide a limited selection of vegan items, along with numerous vegetarian products. Furthermore, you can easily identify our vegetarian products by locating the vegetarian logo on the front label of applicable items, and a comprehensive list can be accessed here. As a precautionary measure, always seek advice from your healthcare practitioner before initiating any new supplement regimen.

Biogenique strives to incorporate naturally sourced raw materials whenever feasible. This commitment entails carefully considering various factors during the product development process to ensure the creation of safe and effective items. Occasionally, natural ingredients may lack stability or fail to provide adequate levels of active components necessary for optimal raw material efficacy. In such cases, Biogenique employs synthetic alternatives to guarantee the delivery of effective products to Canadian consumers. Rest assured that all ingredients utilized in Biogenique products undergo rigorous review and approval by Health Canada to ensure their safety and efficacy.

Packaging & Sustainability

 We strive to minimize packaging waste by using the most efficient amount required. As a producer of natural health products, we adhere to industry-wide standards to ensure that all essential information is conveyed on our packaging in a legible font size. Our goal is to maintain a small product footprint while ensuring the clarity of printed labels. Moreover, we take environmental responsibility seriously, and all our packaging is recyclable. We encourage customers to recycle the packaging once it's empty to further contribute to sustainability efforts.

Taking Your Vitamins

In general, most of our vitamins can be taken together, but it is essential to review the label directions to avoid any potential interactions. For instance, calcium and iron should not be taken simultaneously because calcium hinders iron absorption. Additionally, some vitamins might require consumption with food, while others should be taken on an empty stomach, necessitating separate intake. Regarding medications, certain supplements can help replenish nutrients depleted by prescription drugs, like CoQ10 with statin drugs. However, it is crucial to consult your doctor for guidance on the appropriate timing and combinations to ensure safety and optimal absorption. Your healthcare professional can provide personalized advice to support your specific needs.

Typically, the optimal time to take your vitamins is whenever it fits best into your schedule and when you can maintain a consistent routine. However, it is crucial to carefully read and adhere to the label instructions for proper usage. Some products are designed to have specific effects at particular times of the day. For example, melatonin should be taken at bedtime to promote better sleep. By following the recommended guidelines, you can ensure that you get the most out of your supplements and experience their intended benefits.

Although all Biogenique products are shelf-stable, it is essential to refer to the individual product labels for specific storage instructions. For example, some of our probiotics may need refrigeration after opening to maintain their maximum potency and freshness. By following the recommended storage conditions for each product, you can ensure their quality and effectiveness throughout their shelf life.

The timing of taking vitamins or natural health products varies depending on the specific product. Some are more effective when taken on an empty stomach, while others should be consumed with food to enhance absorption or prevent potential stomach discomfort. Always refer to the directions on the product label to determine if it should be taken with food. If the label does not specify, you have the flexibility to choose the method you prefer for consumption. However, following the recommended guidelines on the label can help you get the most out of the product and optimize its benefits.

Taking your vitamins with a glass of water is recommended over consuming them with a cup of coffee. Coffee acts as a stimulant, accelerating the movement of substances through your digestive tract, which may hinder the complete absorption of nutrients from your vitamins. Moreover, coffee can lead to increased urination, causing water-soluble vitamins to be eliminated from your system more rapidly. To optimize nutrient absorption, it's advisable to finish your coffee at least 15-20 minutes before taking your vitamins. Alternatively, consider taking your vitamins a few hours after finishing your coffee to ensure that the absorption process is not compromised. This way, you can make the most of the nutrients in your vitamins and support your overall health effectively.

Our suggestion is to strictly adhere to the recommended daily dosage specified on the product label. It is essential not to exceed the stated dose. For instance, if the prescribed intake is one multivitamin per day, and you happen to miss your dose, it is not advisable to take two the following day. However, if your usual routine involves taking two tablets per day in divided doses (such as 500 mg of vitamin C twice daily), and you miss the morning dose, you may take two tablets in the evening to catch up. Nevertheless, it is crucial to ensure that you do not exceed the recommended daily dose by doubling up. Respecting the recommended dosage helps maintain the safe and effective use of the vitamins and promotes your overall well-being.

Indeed, the effectiveness of all vitamins remains consistent regardless of their format. Biogenique conducts rigorous testing of its products in their laboratories to confirm that they can be readily broken down and absorbed by the body. While powders and chewables are absorbed more rapidly due to being partially broken down before consumption, this does not impact their effectiveness. Biogenique provides a range of formats to accommodate various consumer preferences and needs, allowing you to choose the one that best suits your preferences. Whether you opt for powders, chewables, or tablets, you can trust in the effectiveness of the vitamins provided by Biogenique.

Where To Buy Biogenique Products

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