Biogenique Laboratories Ltd. (« Biogenique », « we », « us », “our”) is devoted to safeguarding the privacy of consumers who visit our websites and of our customers (« you », “your”). Please review our Privacy and Cookies Policy (“Policy”) prior to utilizing our websites: biogeniquevitamins.com, (“website(s)”, “site(s)”). This Policy is applicable to all Biogenique websites and details how we collect and process your personal data.
Modifications to This Privacy and Cookies Policy
Biogenique holds the right to revise this Policy at any moment. If adjusted, we will notify you by releasing the most recent version of this Policy and modifying the Effective Date at the top of this page. If we make a significant alteration to this Policy, we will provide additional notice by sending you an email and/or showcasing a prominent notice on our websites. You may reach us at the address in section “How To Contact Us”, below, to procure a copy of this Policy at any time.
It is your duty to regularly review this Policy. By persisting in using our websites after changes to this Policy take effect, you agree to the updated Policy.
Personal Data We Accumulate and its Purpose
Biogenique gathers your personal data, with your consent, for a multitude of purposes. When you establish a customer account on our website, we collect your full name, email address, postal address, phone number, and other consumer preferences and details. In creating your credentials used for verification and customer account access, we collect a username and password. When you order products and fill out a transaction form on our website, we accumulate data necessary to process your order, including your billing and shipping information, business name if applicable, and details related to your chosen payment method from these options: credit card, Shopify Payments, Apple Pay, PayPal, and Google Pay. Without this data, we cannot establish a contractual relationship with you and fulfill your order; please see our Terms and Conditions for additional information. As a customer, you may also opt for a subscription package, in which case we will collect and use your order history to provide you this continuous service.
When you send us an email via a contact form on our website or mail us something via postal service, we collect your personal data so we can reply to you and maintain a record of our communication. We also accumulate your personal data when you opt-in to receive our Club Health email newsletter, when you post comments, feedback, inquiries or product reviews, when you finish a survey or quiz on our website, or when you participate in a contest. Occasionally, we invite some of our most active customers, or brand ambassadors, to join our online Voice Community; we collect additional personal data about them through surveys and focus group feedback.
If we ever plan to alter the purpose for which we use your personal data, we will secure your consent for that new purpose prior to employing your data.
Biogenique does not deliberately or knowingly gather sensitive personal information about you, i.e., any information that discloses your race or ethnic origin, political views, religious or philosophical convictions, or trade union membership, genetic information, biometric information used to identify you, and any information regarding your health, sex life or sexual orientation. If you divulge sensitive personal information to us, we may erase it with the understanding that you explicitly agreed to its erasure.
California Do Not Track Disclosures: We comply with the California Online Privacy Protection Act (“CalOPPA”) which safeguards personally identifiable information belonging to residents of California. Do Not Track (“DNT”) is a privacy preference that users can set in their web browsers. When you activate a DNT signal in your web browser, a message is sent to the websites you visit requesting that they do not track your use of those websites. Biogenique respects DNT signals and does not track your online activities over time and across third-party websites when a DNT browser mechanism is in place.
How Biogenique Utilizes Your Personal Data
Biogenique utilizes your personal data to provide a rich, interactive experience on our websites. We use your data to help market and sell our products to you, to provide customer support, to fulfill your order requests and provide invoices, confirmations, and updates, and to improve and develop our products and websites. We use your data to make product recommendations and to send you promotional communications, targeted advertising, and relevant offers. We also use your data to respond to your comments, feedback, and questions, notify you about changes to our websites, and to fulfill our obligations from any contracts entered into between you and us (refer to our Terms and Conditions for more information). We send you emails and other communications if you have consented to receive these from us.
The personal data we collect helps us understand how you and other users interact with our websites and other marketing communications. We perform various data analytics to deepen our understanding of our website users. Biogenique can improve our websites and marketing activities when we better understand usage behavior.
Whenever required, we use personal data to comply with our legal obligations and any applicable laws and regulations.
Collection of Personal Data From Children
Our websites and marketing activities are not aimed at children, defined as individuals under the age of 13. We comply with the Children’s Online Privacy Protection Act of 1998 (“COPPA”) and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from children, whether through error, deception, or fraud, we will delete the data unless there is a justifiable reason to retain such data in compliance with COPPA.
Customer accounts on our websites are intended for adults who are at least the age of majority in their jurisdiction; refer to our Terms and Conditions for more detail.
Where We Store and Process Personal Data
Biogenique is based in Canada with a global reach. To help us market and sell our products online, we use a variety of third-party service providers, such as Shopify Inc., to host our websites. These service providers collect and process certain personal data on our behalf and have servers located in the United States of America and other countries or regions around the world; see section “Who We Share Your Personal Data With and Why” below for more information.
If you reside in the European Economic Area (“EEA”), your personal data is transferred outside the EEA. We ensure appropriate safeguards are in place whenever we transfer your data outside the EEA. Many of the third parties who transfer personal data outside the EEA on our behalf follow the principles of the EU-U.S. and/or Swiss-U.S. Privacy Shield Frameworks. For more information, see www.privacyshield.gov.
Who We Share Personal Data With and Why
Biogenique shares your personal data only when we have a legitimate reason for doing so. We use several third-party service providers to help us market and sell our products online, many of which are involved in collecting and/or processing personal data on our behalf.
Biogenique does not sell or give away your personal data. We may collect aggregated, anonymous information (such as demographic and profile data, usage and selection data, and similar data) about our website users and customers. We may share aggregated statistics about our users and customers with our third-party service providers, agents, marketing consultants, and advertisers; we aggregate or reasonably de-identify your personal data so that the information could not reasonably be used to identify you. We share this data to better understand and learn more about our customers and their preferences, to improve our products, services, and websites, and for related marketing and research purposes.
We will disclose your personal data in response to a court order or other governmental request, and in compliance with any legal obligation we must uphold. We will also share your personal data in connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company. In the unlikely event that we go out of business or enter bankruptcy, your personal data would likely be one of the assets that is transferred to or acquired by a third party. If any of these business transfers happens, this policy would continue to apply to your personal data and the party receiving your data would continue to follow this policy.
How Long We Retain Personal Data
Biogenique stores your personal data until it is no longer necessary for us to provide our products and services to you or until your customer account or other data is deleted. Refer to section “How to Access and Control Your Personal Data” below for information on how to delete your personal data. For instance, when you make a purchase on our website, we retain your billing information and order details for at least seven years for accounting, tax, and regulatory purposes. When we stop using a third-party service provider that processed personal data on our behalf, we ensure that the service provider does not retain this personal data for any longer than is necessary.
We retain your personal data to comply with legal and regulatory requirements or for our legitimate purposes, such as responding to inquiries, and may sometimes need to keep it for a longer period. If we do not need to retain it for as long, we may delete, destroy, or anonymise it sooner.
Accessing and Managing Your Personal Data
You hold the privilege to access, authenticate, revise, modify, eliminate, acquire a duplicate of, and transport your personal data in our systems. Kindly refer to the “Connecting With Us” section below for more details about how to request access to or a copy of your data.
You may connect with us whenever to request access to, removal of and/or modifications to your personal data. Please reach out to us, detailing your request, at the contact details mentioned in the « Connecting With Us » section below. You can rescind your permission at any time for anything you gave consent to. You also have the opportunity to express objection to or restrict our utilization of your personal data. If you possess a user account on our platform, have registered for a subscription, or have left any remarks on our website, you can ask to receive an exported file of your personal data. You can also demand that we delete any personal data we retain about you, excluding any data we are obligated to retain for administrative, legal, or security purposes.
When you request access to your personal data, we are obligated to use all reasonable measures to authenticate your identity before granting access. We do this to safeguard your data and limit the possibility of potential identity fraud/theft or unauthorized access.
You retain the right to reach out to the privacy or data protection regulator in the country where you reside to file a complaint.
Ensuring the Security of Your Personal Data
Biogenique employs a variety of strategies to keep your personal data secure and protected. We and our third-party service providers, including Shopify which hosts our websites, use secure servers to store your personal data. Secure Sockets Layer (“SSL”) technology is implemented to cipher transfers of data to and from our servers and to encrypt payments you make on or via our website. No data transmission over the internet can ever be assured as 100% secure; by accessing our websites and submitting your personal data over the internet, you do so at your own risk. Please refer to our Terms and Conditions for more specifics.
We use Shopify to store data on secure servers and create server logs used to assure network security by identifying unusual or suspicious activity, preventing unauthorized access, and impeding the distribution of harmful code. Server logs gather your IP address, the webpages you access on our site, information you request, and the date/time of your request, the origin of your access to our website (for instance, the website or link which directed you to our website), your browser version, and your operating system. We expect our employees and any third parties who perform any work on our behalf to abide by appropriate compliance standards including obligations to protect personal data when utilizing and transferring such data.
If a data breach transpires and endangers the security of your personal data, we will collaborate with Shopify and our third-party service providers to address the breach. We will inform users of our website about a data breach within the timeframe mandated by law.
Utilization of Cookies and Similar Technologies
Cookies are diminutive text files transmitted to and stored on your web-enabled device (for instance, your computer, smartphone or other device) when you visit a website. This data uniquely recognizes your device. When we use the term “cookies”, we include other technologies that achieve similar tasks or assist cookies function. For instance, web beacons are electronic tags on webpages used to assist in delivering cookies. Web beacons can also be used in emails to gather information about delivery rate, open rate, and click-through rate which aids us in evaluating the level of engagement by our email recipients.
When we include links to other websites, those sites will have their own privacy and cookie policies that will govern the use of your personal data on those sites. We recommend you verify their policies as we are not accountable or liable for their practices.
Web browsers are usually configured to accept cookies but if you wish to amend your cookie preferences, you can do this through your browser settings. If you choose to disable certain cookies, it may affect the functionality of our websites. The cookies we use cannot probe into your computer, phone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive. If you use a public computer to access our websites, our cookies cannot be used by anyone else who has access to that computer to uncover anything about you, other than the fact that someone using that computer may have visited this site.
Connecting With Us
If you have any inquiries about this Policy, please connect with us at the address below. Also, please send us any comments or complaints about this Policy or our management of your personal data. Forward us a written request if you wish to withdraw your consent to our use of your personal data, for any specified purpose, or to request access to or a copy of your data we have in order to review it for accuracy, make modifications, transfer it, or delete all or part of it. Biogenique will respond to your question, inquiry, or complaint within a reasonable timeframe – typically within thirty business days, except where mandated by law to respond sooner.